Terms of Use

01Who we are

This website is operated by Mollo Innovations (Pty) Ltd, a private company incorporated under the Companies Act, 2008 in the Republic of South Africa, registration number 2026/275132/07, with its registered office at Regus Business Centre, 1st Floor, Block B, North Park, Black River Park, 2 Fir Street, Observatory, Cape Town, Western Cape, 7925, South Africa.

In these terms, "we", "us" and "our" mean Mollo Innovations (Pty) Ltd. "You" means the person using the site. Our full disclosure under section 43 of the Electronic Communications and Transactions Act 25 of 2002 is set out in the last clause.

02What these terms cover, and what they do not

These terms cover your use of this website: reading it, emailing us at the address published on it, and following links from it.

They do not cover paid work. If we agree to build, host, maintain or operate something for you, that engagement is governed by a separate written services agreement or statement of work signed by both of us.

Where anything in these terms conflicts with a signed services agreement, the signed agreement prevails for the work it covers. Nothing on this website varies, limits or replaces what we have agreed with you in writing.

03Using this website

You may read this site, and email us at the address published on it, for the purpose of finding out about our services or engaging us.

You must be legally capable of entering into a binding agreement. If you are using the site for a business, you confirm you are authorised to act for it.

04Acceptable use

You agree not to:

• use the site for any unlawful purpose, or in a way that infringes anyone else’s rights
• send us anything that is unlawful, abusive, defamatory, or that you do not have the right to send
• attempt to gain unauthorised access to the site, its server, or any connected system or network
• interfere with the site’s operation, including by introducing malicious code or by placing an unreasonable load on it
• scrape, harvest or systematically extract content or contact details from the site, including for the purpose of training a model or building a mailing list
• misrepresent your identity or affiliation when contacting us

We may suspend or block access to the site where we reasonably believe any of these has occurred. Where it is practical and lawful to do so, we will tell you why.

05Our intellectual property

The content of this website — its text, layout, design, graphics, the Mollo name and the Mollo mark — belongs to us or to our licensors, and is protected by South African and international copyright and trade mark law.

You may read it and share links to it. You may not reproduce, adapt, republish or use it commercially without our written permission. Nothing on this site grants you a licence to any of our intellectual property by implication.

Product names, logos and screenshots of client work shown on this site belong to their respective owners and appear here to identify the work we did.

06Work we deliver to clients

This clause is included because it is the question clients ask most often, and because most agency websites leave it unanswered.

Ownership of anything we build for you — source code, designs, and the accounts and infrastructure it runs on — is dealt with in the signed services agreement for that engagement, not here. Our normal position is that on full payment the deliverables built specifically for you become yours.

That is subject to two ordinary exceptions, which the signed agreement will set out: we keep ownership of our own pre-existing tools, libraries and know-how (licensed to you as needed to use what we built), and third-party and open-source components stay under their own licences.

This clause describes our normal position. It is not itself an assignment of anything. What you actually own is what your signed agreement says you own.

07What you send us

When you send us an enquiry, you keep ownership of what you send. You give us permission to read it, store it and use it to respond to you and to evaluate whether we can help.

Please do not send confidential information in a first email. Ordinary email is not a secure channel, and we cannot treat what arrives that way as confidential unless we have signed a confidentiality agreement with you. If you need to tell us something sensitive, say so and we will arrange a proper channel first.

We do not claim ownership of ideas you describe to us. If we are already working on something similar, or later work on something similar for someone else, sending us an enquiry does not by itself stop us.

08No professional advice

Anything on this site is general information about what we do. It is not legal, financial, tax or other professional advice, and it is not advice about your specific circumstances.

Do not act on it without taking advice appropriate to your situation.

09Third-party sites and content

This site links to other sites, including our own products and sites we have built for clients. We do not control sites we do not operate, and we are not responsible for their content, their availability, or how they handle your information.

A link is not an endorsement. When you follow one, that site’s own terms and privacy policy apply.

10Availability

We try to keep the site available, but we do not guarantee it will be uninterrupted or error-free. We may change, suspend or withdraw any part of it at any time without notice.

If the site is unavailable, our registered particulars remain on record with the Companies and Intellectual Property Commission and you can reach us by email or post at the addresses in the last clause.

11Disclaimer of warranties

The site is provided as it is. To the fullest extent the law allows, we exclude all warranties, conditions and representations that are not expressly set out in these terms, whether implied by statute, common law or otherwise.

In particular we do not warrant that the site will be accurate, complete or current, that it will be free of viruses or other harmful components, or that it will meet your requirements.

Nothing in this clause excludes or limits any right you have that cannot lawfully be excluded, including under the Consumer Protection Act 68 of 2008 where it applies to you.

12Limitation of liability

To the fullest extent the law allows, we are not liable for any indirect, incidental, special or consequential loss arising out of your use of this site — including loss of profit, loss of business, loss of data, loss of goodwill or business interruption — whether or not we were told such loss was possible.

Our total liability arising out of or in connection with your use of this website, taken together across all claims, is limited to the greater of R1,000 or the amount you have paid us in the twelve months before the claim arose.

Nothing in this clause limits our liability for our gross negligence, for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. And where a signed services agreement governs the work in question, that agreement’s liability provisions apply instead of this clause.

13Indemnity

You agree to indemnify us against any loss, claim or reasonable expense arising from your breach of these terms or your unlawful use of the site.

14Privacy

How we handle personal information is set out in our Privacy Policy, which forms part of these terms. Please read it alongside this document.

15Changes to these terms

We may update these terms from time to time. The version in force is the one published on this page, and the date at the top tells you when it took effect.

Changes are not retrospective: they do not affect anything that happened before the date they took effect.

16Governing law and jurisdiction

These terms are governed by the law of the Republic of South Africa.

Disputes will be dealt with by the High Court of South Africa, Western Cape Division, Cape Town. This is a non-exclusive jurisdiction: either of us may apply to any court with jurisdiction for urgent interim relief.

Before starting proceedings, please contact us — most things are quicker to resolve by email.

17Disclosure under section 43 of the ECTA

The Electronic Communications and Transactions Act 25 of 2002 requires a South African supplier offering goods or services through an electronic transaction to make the following information available. It is set out here in one place.

Full name

Mollo Innovations (Pty) Ltd

Legal status

Private company incorporated under the Companies Act, 2008

Registration number

2026/275132/07

Place of registration

Republic of South Africa · Companies and Intellectual Property Commission (CIPC)

Main business

Design, development, launch and operation of software products and websites

Physical address

Regus Business Centre, 1st Floor, Block B, North Park, Black River Park, 2 Fir Street, Observatory, Cape Town, Western Cape, 7925, South Africa

Address for legal service

Regus Business Centre, 1st Floor, Block B, North Park, Black River Park, 2 Fir Street, Observatory, Cape Town, Western Cape, 7925, South Africa

Website

https://molloinnovations.com/

Email

hello@molloinnovations.com

Services offered

Design, development and launch of software products, websites and mobile applications; hosting, maintenance and ongoing operation of what we build; and related technical consulting.

Pricing

Every engagement is scoped and quoted individually. No goods or services are sold or paid for through this website; the full price, including any taxes and other costs, is set out in a written quotation before any work begins.

Payment and delivery

By electronic funds transfer against invoice, on terms agreed in the services agreement. Delivery timescales are agreed per engagement — no fixed period applies to work that has not been scoped.

Minimum duration

None. We do not require a minimum term, a retainer or a subscription. Where ongoing hosting or maintenance is agreed, its duration and notice period are set out in that agreement.

Record of the transaction

Quotations, signed agreements and invoices are sent to you by email and remain in your possession. We keep our copy for the period required by company and tax law, and will re-send yours on request.

Refunds and cancellation

Set out in the signed services agreement for the engagement, which is agreed before work starts. Nothing is bought through this website, so there is no separate returns policy.

Industry bodies and codes

We do not currently belong to a self-regulatory or accreditation body, and we do not subscribe to an industry code of conduct or an alternative dispute resolution code. If that changes, this row will say so.

Complaints

Send them to hello@molloinnovations.com and we will respond.

Nothing is sold or paid for through this website, so no order is placed here and no payment system operates here. Where a cooling-off right under section 44 of the ECTA or section 16 of the Consumer Protection Act applies to an engagement, it applies whatever this page says — we do not exclude it, and section 48 of the ECTA would void any attempt to.

18How to contact us

Email hello@molloinnovations.com, or write to us at Regus Business Centre, 1st Floor, Block B, North Park, Black River Park, 2 Fir Street, Observatory, Cape Town, Western Cape, 7925, South Africa.